Shipping policy

Shipping Policy

Last Updated: [DATE]

At [ZAYANA], we aim to deliver your orders quickly, safely, and efficiently. This Shipping Policy outlines how we handle shipping, delivery, and related concerns.

1. Shipping Methods

We offer the following shipping options:

Standard Shipping
Express Shipping (if available)

Shipping options may vary depending on your location and availability at checkout.

2. Order Processing Time

Orders are processed within [24HRS].
Orders are processed on business days only (excluding weekends and public holidays).
Once your order is processed, it will be handed over to the shipping carrier.

3. Delivery Timeframes

Estimated delivery times:

Local Delivery: [4-5 BUSINESS DAYS]
GCC/Regional Delivery: [5-7 BUSINESS DAYS]
International Delivery: [7-10 BUSINESS DAYS]

Delivery times are estimates and may vary due to external factors.

4. Shipping Costs

Shipping costs are calculated at checkout or charged as a flat rate of [SHIPPING COST].
Free shipping may be offered on certain orders or promotions.

5. Tracking Information

Once your order is shipped, you will receive a confirmation email with a tracking number.
You can track your shipment using the link provided in the email.

6. Delivery Issues and Delays

While we strive to deliver on time, delays may occur due to:

Courier service disruptions
Customs clearance procedures
Incorrect shipping information provided by the customer

[STORE NAME] is not responsible for delays caused by third-party carriers, but we will assist you in resolving any issues.

If your order is significantly delayed or lost, please contact us at [EMAIL ADDRESS].

7. International Shipping

We may offer international shipping to selected countries.
Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
We are not responsible for delays caused by customs authorities.

8. Incorrect Address Disclaimer

Please ensure that your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by customers.

9. Contact Information

For any shipping-related inquiries, please contact us:

Email:zayanashop46@gmail.com

Return & Refund Policy

Last Updated: [DATE]

At [ZAYANA], we want you to be satisfied with your purchase. This policy explains how returns, refunds, and exchanges are handled.

1. Return Eligibility

To be eligible for a return:

Items must be unused, unworn, and in original condition
Items must be returned in original packaging
Proof of purchase (receipt or order confirmation) is required

2. Return Timeframe

Returns must be requested within [5 DAYS] of receiving your order.

3. Refund Process

Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds will be processed to your original payment method.
Refunds may take up to [REFUND PROCESSING TIME] to appear in your account, depending on your payment provider.

4. Exchanges

We offer exchanges for defective or damaged items.
If you need an exchange, please contact us at zayanashop46@gmail.com

5. Damaged or Defective Items

If you receive a damaged or defective product:

Contact us within [2 DAYS] of delivery
Provide photos and order details

We will arrange a replacement or refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return:

Perishable goods
Personal care or hygiene products
Sale or clearance items (if applicable)
Gift cards

7. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect.
Shipping fees are non-refundable unless the return is due to our error.